Last updated: 9 September 2026

Returns and refunds

If something is wrong with your order, contact The Signery at info@thesignery.com.au or 0490 833 034. Include your order number or other proof of purchase, a description of the issue and photographs where helpful.

Your consumer rights

Our goods come with rights under Australian Consumer Law that cannot be excluded by this policy. For a major failure, you can choose a refund or replacement and may be entitled to compensation for reasonably foreseeable loss or damage. For other failures, you may be entitled to a repair, replacement or other remedy required by law.

These rights apply to made-to-order, customised and sale products as well. They are not limited to seven days and do not depend on retaining original packaging.

Change of mind

For change-of-mind returns, please contact us within seven days of the original purchase date with proof of purchase. The item must be unused and in its original condition. Contact us before sending an item back so we can provide return instructions. This voluntary return condition does not limit your rights if a product is faulty, damaged, not as described or otherwise fails a consumer guarantee.

Order changes and cancellations

If you need to change or cancel an order, contact us as soon as possible. We will confirm what can be changed based on the stage of production and your applicable rights before agreeing any revised arrangements.

Returning an item

For a confirmed product fault, we will arrange return shipping or reimburse reasonable return costs as required by law. Contact us before arranging freight. Approved refunds are returned to the original payment method where possible; bank processing times can vary.

The Signery
Unit 2, 38–40 Enterprise Street
Kunda Park QLD 4556
Australia

Email: info@thesignery.com.au
Phone: 0490 833 034
ABN: 23 659 770 028